Welcome to Pro Fishing Shop’s FAQ section! We’ve compiled answers to common questions about our premium fishing gear, shipping policies, and more. If you don’t find what you’re looking for, our fishing experts are always ready to help at [email protected].
About Our Products
What types of fishing equipment do you specialize in?
We specialize in high-performance fishing gear for serious anglers, including:
- Casting combos, reels, and rods for bass fishing
- Ice fishing equipment (rods and reels)
- Down riggers and accessories for deep water fishing
- Premium baits (blade baits, craws, creature baits, grubs)
- Fishing electronics and fish finder accessories
- Fly fishing reels
Do you test the products you sell?
Absolutely! Our team consists of passionate anglers who actually fish with the products we sell. We carefully select gear that meets our high standards for performance and durability.
Ordering & Account Questions
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I change or cancel my order after placing it?
We process orders quickly to get you fishing gear fast! If you need to make changes, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping ($12.95 flat rate):
- Carriers: DHL or FedEx
- Delivery: 10-15 days after shipping
- Full tracking included
- Free Shipping (orders over $50):
- Carrier: EMS
- Delivery: 15-25 days after shipping
- Basic tracking included
Do you ship internationally?
Yes! We ship globally except to parts of Asia and some remote regions. All international shipments are fully tracked and insured for your peace of mind.
When should I order to ensure my gear arrives before fishing season?
Smart anglers plan ahead! We recommend:
- Spring fishing: Order by mid-February
- Fall runs: Order by late July
- Ice season: Order before Thanksgiving
Returns & Exchanges
What is your return policy?
We stand behind our products! You may return unused merchandise within 15 days of delivery for a full refund (some exclusions apply for sanitary items like soft baits). For damaged items, please email [email protected] within 48 hours of delivery with photos, and we’ll replace your gear immediately.
How do I return an item?
Please contact our customer service at [email protected] to initiate a return. We’ll provide you with return instructions and the appropriate shipping address. Returns must be in original condition with all packaging.
Technical Support
I need help choosing gear for an upcoming fishing trip. Can you help?
Absolutely! Our fishing experts would be happy to recommend the perfect combos and ensure they arrive on time. Contact us before ordering for personalized recommendations based on your target species, fishing location, and technique preferences.
My fishing electronics arrived but I need setup assistance. What should I do?
While we can’t provide hands-on technical support, we’re happy to share our firsthand experience with these products. Email us at [email protected] with your specific questions, and we’ll do our best to help you get on the water faster.
Still have questions? Our team of fishing enthusiasts is ready to help! Contact us at [email protected] or visit our headquarters at 9920 West 81st Avenue, Arvada, US 80005.
Tight lines and happy fishing!
– The Pro Fishing Shop Team