Shipping Policy

At Pro Fishing Shop, we’re committed to getting your premium fishing gear to you quickly and ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to meet your needs:

International Shipping

We ship worldwide (excluding parts of Asia and some remote areas). International orders may be subject to customs fees, which are the customer’s responsibility.

Returns & Exchanges

Return Policy Overview

We stand behind our premium fishing equipment with a 15-day return window from the date of delivery. Here’s what you need to know:

• Return shipping is the customer’s responsibility (original shipping costs are non-refundable)
• Refunds are issued to the original payment method
• Processing time: 3-5 business days after we receive your return

Eligibility Requirements

To qualify for a return or exchange, items must be:

• In original, unused condition (with tags if applicable)
• In the original packaging
• Accompanied by proof of purchase

How to Return an Item

Step 1: Contact Our Team

Email [email protected] within 15 days of receiving your order with:

• Your order number
• Product name and quantity
• Reason for return/exchange
• Whether you prefer a refund or exchange

Step 2: Wait for Authorization

Our team will respond within 2 business days with:

• Return authorization (if approved)
• Return shipping instructions
• Our warehouse address

Step 3: Ship Your Return

Package your item securely (we recommend using the original packaging) and include:

• Completed return form (provided in authorization email)
• Copy of your invoice or packing slip

Ship to:
Pro Fishing Shop Returns
9920 West 81st Avenue
Arvada, CO 80005
United States

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival):

• We will process your refund to the original payment method
• Credit card/PayPal refunds typically appear within 3-10 business days, depending on your financial institution
• You will receive email confirmation when your refund is processed

Exchanges

For exchanges:

• Follow the same return process
• Clearly indicate in your email the product you wish to exchange for
• We will ship the replacement item once we receive your return
• You will be responsible for any price difference

Damaged or Incorrect Items

If you received a damaged item or incorrect product:

• Contact us immediately at [email protected]
• Include photos of the damaged item or incorrect product
• We will arrange for a replacement or refund at no additional cost to you

International Returns

For our international customers (excluding parts of Asia):

• Return shipping costs are the customer’s responsibility
• Mark the package as “Returned Goods” to avoid customs fees
• Original shipping costs are non-refundable
• Refunds will be issued in USD and may be subject to exchange rate fluctuations